Frequently Asked Questions
Listed below is a selection of our most popular questions asked by customers to our staff.
Why should I buy from JustOttomans.co.uk?
JustOttomans (Just Live UK) has now been trading for more than 7 years. Our directors have more than 25 years experience within the furniture retail industry and manufacturing trade, this experience combined with good quality products, competitive prices and helpful staff ranks us up with the best for purchasing ottomans online.
How much do you charge for delivery?
Delivery to most destinations in the UK is currently £9.95, however there are some locations where a supplement charge may occur, please see our delivery information page for more information.
Do you have a showroom?
Unfortunately at present we do not have a showroom, however if we have an item in stock you are welcome to come down to our distribution centre based in essex to view the product, please call for details.
Can I collect the items I have purchased?
Yes, we are more than happy for you to collect the items you purchase from us, please mention this when placing your order and the appropriate advice will be given.
Which payment methods do you accept?
We accept all forms of credit and debit card payment excluding AMEX.
What happens after I place my order?
After you have placed your order, you will receive an automated email confirming your transaction. Please keep this safe as it has all of your transaction details on it.
How can I check the progress of my order?
To check on progress of your order you can either call or email us to get an estimated delivery date, otherwise we will contact you when we are ready to deliver.
How long will my delivery take?
Delivery lead times are dependent on the item ordered and your location, information on the estimated lead time is on the individual product pages, otherwise please contact us for more information.
Is it possible to get my delivery quicker than the lead time stated?
Yes, many of our ottomans are now available on express delivery. Express delivery is dependent on the item you wish to order. The lead time is stated on all the product pages in working days, unfortunately there will be some instances where express delivery cannot be met.
Can you deliver evenings and weekends?
Generally speaking we deliver in normal office hours, however we are able to deliver on Saturday's and in some areas later than office hours. Please see deliveries page for more information.
Who will deliver my item?
We deliver both on our own transport and on couriers, this is decided by our logistics team depending on items ordered and your location.
I like one of your upholstered or faux ottomans, can you send me a fabric swatch?
Yes, we want you to be absolutely certain before placing an order and we recommend that you request a FREE sample swatch to avoid any confusion about what fabric you wish to purchase. Just visit the desired ottoman page and click on the 'Product Enquiry' tab half way down the page, and simply follow the instructions.
I have my own fabric which I would like to use on an ottoman I have seen on your website, is this possible?
Certainly! Most of our upholstered and faux ottomanshe can be upholstered in customers own material. Please call us for further information and a quote.
What happens if I do not like my new ottoman?
That's fine. We want you to be completely satisfied with your new purchase. That's why we offer a free 7 day returns policy. Just send us the ottoman back in its original packaging and condition and we will give you a full refund as per our terms and conditions.
If I wish to send the ottoman back, can you (Just Ottomans) pick it up?
In most cases the answer is yes. There will be a cost associated with this which is dependent on the item and your location - please call us for more information.
What is your Money Back Guarantee?
We want you to be delighted with your purchase. Once you receive your ottoman you have 14 calendar days to decide if you wish to return it. If so, then you can either arrange to return the goods yourself or you can ask us to collect them from you. If you choose the latter then you will be charged, which will be deducted from your refund.
Once we have received the items we will check and a refund will be issued within 30 days. Items returned must arrive in perfect condition including the packaging, so please ensure that they are packed well using clear tape to seal any boxes and ensure all item(s) have not been assembled. We reserve the right to refuse a refund on any item if the above conditions have not been met. This does not affect your statutory rights.
Please note that items that are bespoke made are none returnable.
What about the coronavirus outbreak?
As we do sell some imported items from China, deliveries are subject to disruption and therefore may cause a delay in containers being delivered to our suppliers. Some congestion is expected but we are trying to minimize this best we can.